Unfortunately, we do not accept RETURNS for hygiene reasons.
If, for some reason, you aren't 100% happy with the product(s) you have received, then be sure to let us know at email@example.com, and we will do our best to resolve the matter.
Shipping is calculated at checkout depending on the number of lashes ordered.
Royal Mail 1st Class - £2.00 - £3.00:
Royal Mail 1st Class - FREE: if you spend over £20!
If you select this delivery method, we will aim to get your items with you between 1-3 days.
Royal Mail 2nd Class - £1.50 - £2.50:
If you select this delivery method, we will aim to get your items with you between 2-5 days.
Royal Mail Tracked 24 (Next Day Tracked) - £3.50:
If you select this delivery method, we will aim to get your items with you in 1day.
Please be aware that our cut-off for next day delivery is currently 12pm*.
*We always aim to get your orders dispatched on the same day if you order before 5pm - however, please always allow a 2-day handling time on top of the delivery time for us to pack & ship your order.
If you don't receive your parcel within the time frame that applies to the delivery service you chose, please ensure you let us know at firstname.lastname@example.org, so that we can take action and resolve the issue.
Rarely, parcels can end up undelivered, missing or late, usually, this is due to the courier experiencing processing issues/delays or courier strikes. If this occurs, we will work closely with the courier to ensure that this is resolved in the best manner possible.