FAQs

Currently, we don’t offer eyelash adhesive with our eyelashes - but there are plenty of options on the web to choose from!

You will need the following:
- Clean towel or an eco-friendly, reusable cotton pad
- Cotton bud (we recommend bamboo cotton buds)
- Oil-free eye makeup remover (oil can break the bond of the glue & lash fibres which can cause them to fall apart)
- Tweezers (optional)

STEP ONE
Place the lashes on a clean towel or an eco-friendly, reusable cotton pad.

STEP TWO
Douse the end of your cotton bud in the eye makeup remover and gently rub away any gunk, especially focusing on the lash band. We recommend only doing light strokes in one direction so the lashes don’t get damaged during the process.

STEP THREE
If any glue is too stubborn and won’t move, carefully use tweezers to pick away and remove it while it is still soaked in oil-free makeup remover.

STEP FOUR
Once all debris and glue is removed from the lashes, wash away any excess residue left from the makeup remover using a cotton bud dipped into warm water.

STEP FIVE
Bend the lashes back to the original shape and let them air dry on a clean towel/cotton pad. You should never flatten or squeeze the lashes in an attempt to dry them, as this can cause them to become misshapen and unusable.

STEP SIX
Once fully dry, put the lashes back in their original box to maintain the curve of the lash band and avoid them becoming damaged.

Unfortunately, once an order has been placed, we aren’t able to make any amendments to it. If you wish to make a change, please email us on enquiries@rellonbeauty.com and we may be able to cancel your order for you. Once this has happened, you can then place the new order for the correct items.

If you would like to cancel your order, please email enquiries@rellonbeauty.com as soon as possible. We strive to dispatch orders as soon as we can, so once an order is shipped, we are not able to cancel the order. Cancellations of orders cannot always be guaranteed.

Coupons can be applied when viewing the cart page.

Unfortunately due to the nature of the business and potential hygiene issues, we currently don’t offer returns of products. However, if you would like to speak to us about a concern you have with a product, please reach out to us on enquiries@rellonbeauty.com

Royal Mail 1st Class Shipping - £2.00:

Royal Mail 1st Class Shipping - FREE: if you spend over £20!

If you select this delivery method, we will aim to get your items with you between 1-3 days*.

Royal Mail 2nd Class Shipping - FREE:

If you select this delivery method, we will aim to get your items with you between 2-5 days*.

Royal Mail Next Day Tracked Shipping - £4.00:

If you select this delivery method, we will aim to get your items with you in 1day*.

Please see our Shipping Page for more info.

We always aim to get your orders dispatched on the same day if you order before 7PM - however, please always allow a 2-day handling time on top of the delivery time as this gives us time to pack & ship your order.

Don't worry! Let us know via email to enquiries@rellonbeauty.com as soon as you can and we will do our best to assist you with this.

We do aim to get orders out as soon as possible, so there could be a chance that your order has already been dispatched, but we will do our best to rectify this issue regardless.

Oh no! We are so sorry that your item has arrived damaged. If you take some photos of the product and contact us on enquiries@rellonbeauty.com, we will try to resolve the issue as quickly as possible for you.

In the event that a parcel doesn’t arrive, please contact us via enquiries@rellonbeauty.com and provide us with your personal details plus your order number and we will look into it for you.